1 Global-bank is a prominent European bank with branches throughout Europe and investment arms in many locations throughout the world. It is regarded as one of the world’s major international banks. Through its network of investment offices throughout the world，fund managers trade in local investment markets and equities. Futures and derivative traders also operate. Its primary listing is in London although it is also listed in most of the other global stock markets including New York，Hong Kong，Frankfurt and Singapore. As with similar banks in its position， Global-bank’s structure is complicated and the complexity of its operations makes the strategic management of the company a demanding and highly technical process. Up until the autumn of 2008，investors had a high degree of confidence in the Global-bank board as it had delivered healthy profits for many years.

　　In the autumn of 2008，it came to light that Jack Mineta，a Global-bank derivatives trader in the large city office in Philos，had made a very large loss dealing in derivatives over a three-month period. It emerged that the losses arose from Mr Mineta’s practice of ignoring the company trading rules which placed limits on，and also restricted， the type of financial instruments and derivatives that could be traded.

　　The loss，estimated to be approximately US$7 billion，was described by one analyst as ‘a huge amount of money and enough to threaten the survival of the whole company’. As soon as the loss was uncovered，Mr Mineta was suspended from his job and the police were called in to check for evidence of fraud. The newspapers quickly reported the story，referring to Mr Mineta as a ‘rogue trader’ and asking how so much money could be lost without the bank’s senior management being aware of it. It turned out that Mr Mineta’s line manager at the Philos office had ignored the trading rules in the past in pursuit of higher profits through more risky transactions. Mr Mineta had considerably exceeded his trading limit and this had resulted in the huge loss. It later emerged that Mr Mineta had been dealing in unauthorised products which were one of the riskiest forms of derivatives.

　　At a press conference after Mr Mineta’s arrest， Global-bank’s chief executive， Mrs Barbara Keefer，said that her first priority would be to ask the Philos office why the normal internal controls had not been effective in monitoring Mr Mineta’s activities. It emerged that Mr Mineta had in the past been one of Global-bank’s most profitable derivatives traders. Some journalists suggested to Mrs Keefer that the company was happy to ignore normal trading rules when Mr Mineta was making profits because it suited them to do so.

　　Another derivatives trader in the Philos office，Emma Hubu，spoke to the media informally. She said that Mr Mineta was brilliant and highly motivated but that he often said that he didn’t care about the trading rules. Miss Hubu explained that Mr Mineta didn’t believe in right and wrong and once told her that “I’m in this job for what I can get for myself – big risks bring big returns and big bonuses for me.” She also explained that the culture of the Philos office was driven by Mr Mineta’s line manager，Juan Evora. She said that Mr Evora knew that Mr Mineta was breaking trading rules but was also very profits driven and kept compliance information from head office so that the nature of Mr Mineta’s trading was not uncovered. The compliance information was required by head office but several failures to return the information had not been acted upon by head office. Mr Evora’s bonus was directly linked to the size of the Philos office’s profits and all of the derivatives traders，including Mr Mineta，were regularly reminded about the importance of taking risks to make big returns. Miss Hubu said that trading rules were not enforced and that head office never got involved in what went on in Philos as long as the annual profits from the Philos derivative traders were at or above expectations.

　　It emerged that the lack of correct information from Philos and elsewhere meant that Global-bank’s annual report statement of internal control effectiveness was not accurate and gave an unduly favourable impression of the company’s internal controls. In addition，the company’s audit committee had been recently criticised by the external auditors for a lack of thoroughness. Also，the audit committee had recently lost two non-executive members that had not been replaced.

　　The amount lost by Mr Mineta made it necessary to refinance the Global-bank business and when the board recommended a US$5 billion rights issue，some of the institutional investors demanded an extraordinary general meeting (EGM).Global-bank’s largest single shareholder，the Shalala Pension Fund，that held 12% of the shares，was furious about the losses and wanted an explanation from Mrs Keefer on why internal controls were so ineffective. When the Shalala trustees met after the losses had been reported，it was decided to write an urgent letter to Mrs Keefer expressing the trustees’ disappointment at her role in the internal control failures at Global-bank. The letter would be signed by Millau Haber， the chairman of the Shalala trustees.

　　At the EGM，Mrs Keefer made a statement on behalf of the Global-bank board. In it she said that Mineta had been a rogue trader who had wilfully disregarded the company’s internal controls and was，in breaking the company’s trading rules，criminally responsible for the theft of company assets. She denied that the main Global-bank board had any responsibility for the loss and said that it was a ‘genuinely unforeseeable’ situation.

　　(a) Kohlberg’s theory of the development of moral reasoning contains three levels， with each level containing two stages or ‘planes’。 It is a useful framework for understanding the ways in which people think about ethical issues.

　　Required：

　　(i) Explain the three levels of Kohlberg‘s theory. (6 marks)

　　(ii) Identify the level that Mr Mineta operated at and justify your choice using evidence from the case. (4 marks)

　　(iii) Identify， with reasons， the stage (or ‘plane’) of Kohlberg‘s moral development most appropriate for a professional bank employee such as Mr Mineta as he undertakes his trading duties. (2 marks)

　　(b) Explain FIVE typical causes of internal control failure and assess the internal control performance of Global-bank in the case scenario. (10 marks)

　　(c) Analyse the agency relationship that exists between the board of Global-bank and the trustees of the Shalala Pension Fund. (4 marks)

　　(d) Distinguish between narrow and wide stakeholders and identify three narrow stakeholders in Global-bank (based on Evan & Freeman’s definition) from information in the case. Assess the potential impact of the events described on each narrow stakeholder identified. (10 marks)

　　(e) You have been asked to draft a letter from Millau Haber，chairman of the Shalala trustees，to Mrs Keefer as a result of concerns over the events described in the case. The letter should explain the roles and responsibilities of the chief executive in internal control，and criticise Mrs Keefer’s performance in that role. (10 marks)

　　Professional marks are available in part (e) for the structure， content， style and layout of the letter. (4 marks)