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　　Refusing a customer’s request

　　Dear Mrs Jones,

　　Thank you for your enquiry of 25 August. We are always pleased to hear form a valued customer.

　　I regret to say that we can not agree to your request for technical information regarding our softens systems. The fact is, that most of our competitors also keep such information private and confidential.

　　I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help, do not hesitate to contact us again.

　　Yours sincerely,

　　Peter Bold

　　Manager

　　Refusing a customer’s request

　　拒绝客户的要求

　　Dear Mrs Jones,

　　琼斯太太,

　　Thank you for your enquiry of 25 August. We are always pleased to hear form a valued customer.

　　8月25日来信收悉,谨此致谢.

　　I regret to say that we can not agree to your request for technical information regarding our softens systems. The fact is, that most of our competitors also keep such information private and confidential.

　　来信要求本公司提供有关软件保密系统的技术资料,但鉴于同行向来视该等资料为机密文件,本公司亦不便透露,尚祈见谅.

　　I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help, do not hesitate to contact us again.

　　希望不会因此为贵公司造成不便.如需本公司协助其他事宜,欢迎随时赐顾垂询.

　　Yours sincerely,

　　Peter Bold

　　Manager

　　Useful phrases实用短语

　　1.We are always pleased to hear from a valued customer.

　　…谨此致谢

　　2.I regret to say that we can not agree to your request for…

　　本公司亦不便透露,尚祈见谅.

　　3.I sincerely hope that this does not inconvenience you in any way.

　　希望不会因此为贵公司造成不便

　　4.If there any other way in which we can help ,do not hesitate to contact us again.

　　如需本公司协助其他事宜,欢迎随时赐顾垂询.