30 When a guest orders the description on the menu and gets something else.

　　客人得不到所点的菜式。

　　31 When an ashtray has more than two cigarette tips in it.

　　烟灰缸里积有两个以上的烟头。

　　32 When salads are at room temperature.

　　沙律是室温。

　　33 When water glasses are not refilled by waiters on his own initiative.

　　没有主动地添水。

　　34 When hot foods and beverages are served in cold plates or in cold cups.

　　用 冷盘(杯)盛放热菜(热饮)。

　　35 When hot food is not hot and cold food is not cold.

　　热菜不热，凉菜不凉。

　　36 When the telephone rings more than 3 times before being answered.

　　电话响了三次而没人接听。

　　37 When a guest stays on hold for more than 30 seconds for an incoming call for him.

　　接通电话后，要客人等了半分钟之久。

　　38 When dishes or glasses are chiped.

　　杯碟有缺口。

　　39 When silver on tables is spotted or tarnished.

　　上了台的银餐具有污点或色泽晦暗。

　　40 When orders arrive incompletely, or waiters, waitress ask, “Who gets what?”

　　客人的菜上不齐全，或不知道谁吃什么。

　　41 When coffee cups are stained. (Check inside of cups)

　　咖啡杯有污迹。

　　42 When bud vase water is murky.

　　花瓶里的水有污迹。

　　43 When table or meeting room linens have small holes, rips or burns.

　　台布等有破孔，撕痕或焦点。

　　44 When tables and chairs are wobbly.

　　台椅不稳。

　　45 When greasy dirty rags are used to wipe down tables.

　　用油腻、肮脏的抹布抹台。

　　46 When guest do not get recognized by a smile, a hello, or eye to eye contact when coming to the door of any restaurant.

　　客人来到餐厅得不到微笑、礼貌的招呼。

　　47 When guests do not think you have tried your very best to please them, even if everything was not perfect.

　　客人认为你没有尽努力使他满意。

　　48 When guests are on a tight morning schedule and can’t get in and out of the C/S in 25 minutes.

　　客人早上安排很紧，但二十五分钟吃不上早餐。

　　49 When a guest gets his food check, which is sloppy, wet, or stained.

　　客人得到的帐单是湿而有污迹。

　　50 When guests are drinking and have nothing to nibble.

　　没有客人饮酒时没有送酒小食。